Shipping policy
At ToxDo, every order reaches you in one of two ways, and both are handled with the same care.
- Ready to ship from our US warehouse. Many of our wind chimes and suncatchers are already in stock in California, packed and waiting for a new home. We process these orders within 1–2 business days and ship them straight from California, so they reach US addresses quickly.
- Made just for you. Personalized pieces are engraved and finished to order, one at a time, with the name, date or message you choose. They take a few extra days, because no one else will ever have the same piece.
Whichever you choose, we check every order before it leaves us and ship it with tracking, so you always know where it is.
Shipping carriers: USPS, UPS, FedEx, DHL and local postal services.
Orders are processed once your payment has been confirmed.
Processing time
Processing time is the time we need to prepare, check and pack your order before it ships. We count business days: Monday to Friday, excluding US public holidays.
| Item type | Processing time |
|---|---|
| In stock at our US warehouse | 1–2 business days |
| Personalized and made to order | 5–7 business days |
- In-stock items: we process your order within 1–2 business days of receiving it. Orders placed on a weekend or a US public holiday start processing on the next business day.
- Personalized items: our team checks every name, date and photo before production. If something needs fixing, we will email you, and your order continues as soon as you reply.
- In busy seasons such as Christmas and Mother's Day, made-to-order processing can take a little longer.
Shipping time
Shipping time starts when your parcel leaves us. It depends on where your item ships from and where it is going: in-stock items leave from our California warehouse, so they reach US addresses faster.
| Destination | In stock at our US warehouse | Personalized and made to order |
|---|---|---|
| United States | 3–6 business days | 7–12 business days |
| Other countries | 10–15 business days | 10–15 business days |
Delivery times are estimates, not guarantees. Once your parcel is with the carrier, delays caused by weather, customs or carrier volume are outside our control.
Order tracking
- When your order ships, we email you a tracking number. You can follow it on our Track Order page or at 17track.net.
- Please allow 1–3 business days after the shipping email for tracking details to appear.
- Larger orders may ship in more than one parcel. If so, you will receive a tracking number for each parcel.
- If your tracking shows no information yet, the carrier simply has not scanned your parcel into its system. Updates will appear as soon as it does.
- If your parcel has not arrived after the processing and shipping times above, contact us and we will take care of it for you.
Changes and shipping addresses
- Each order ships to one address. To send gifts to several people, please place a separate order for each address.
- To change personalization or other order details, email us before 6:00 PM Pacific Time on the day you place your order.
- To change your shipping address, email us as soon as possible: within 12 hours of placing your order for in-stock items, or within 48 hours for personalized items. Once an order has shipped, its address can no longer be changed.
- Please double-check your address at checkout. We cannot refund or resend an order that is delivered to, or returned from, an incorrect address provided at checkout.
Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are not included in our prices or shipping rates and are paid by the recipient. Customs checks can also add a few days to delivery.
Questions?
Email us at support@toxdo.com with your order number, and we will be happy to help.